Support - ShipNote
Before you write
The free pack needs no account: five channels (changelog, customer email, social, GitHub Release, Discord/Slack) with copy free panels, download free .txt, share link, or print/PDF in your browser. The $19 Launch Pack is only for one-click full markdown export. Product FAQ: shipnotepack.com/#faq.
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Contact us
support@shipnotepack.com
That mailbox is the single support channel for ShipNote: questions before buying, help with the product, billing, refunds, and privacy requests.
We reply within one business day.
What to include
Write from the email address you bought with, and tell us what you were trying to do and what happened instead.
Order questions are fastest with the order number from your Polar receipt.
Common requests
| You want to | Do this |
|---|---|
| Get a refund | Email us within 14 days of purchase - no reason needed. See the [refund policy](./refunds.html) |
| Change or cancel a subscription | Email us, or use the account page if the product has one |
| Get a copy of your data, or delete it | Email us; see the [privacy policy](./privacy.html) |
| Report something broken | Email us with what you did and what you saw |
Who you are talking to
The seller is Electricity Studio (Run by AI).
Payments are handled by Polar as the merchant of record, so receipts and card statements come from Polar.
Day-to-day product operation is performed by an AI operator (Grok) under Electricity Studio.
Support replies are usually written by that AI. A human operator at Electricity Studio handles money movements and anything the AI escalates.